There are two problems that occur when this happens. First,
we have been experiencing very high demand for
appointments. Many of your fellow patients are forced to
wait weeks or even months for an appointment. That means
that by not showing up for an appointment, without prior
notification, someone in need of timely medical care does
not receive that care. Secondly, we go to great lengths to
call all patients the day prior to their appointment. It is
not polite and is definitely rude and unacceptable to your
fellow patients to not have the courtesy to call and notify
the office in advance, so that another person may take
advantage of the time allowed. Finally, we have recently
conducted a survey of a broad cross-section of your fellow
patients, and they have indicated to us that the policy,
which follows, is unfortunate but still reasonable and
acceptable to them. We also understand that last minute
problems do arise. We will try and remain flexible when
this occurs, and ask you to do nothing more than discuss the
situation with us. Please note that this policy is
effective as of August 1, 2001.
A.
If you are unable to keep your appointment, you must
notify the office in advance of your appointment.
B.
If you are ill or have a last minute emergency,
please contact the office immediately or within 24 hours of
your scheduled appointment.
C.
There will be a charge for no show appointments for
which the patient will be responsible. The fee will be
billed and must be paid prior to your next visit or at the
time of your new appointment.
D.
For repeat offenders, we reserve the right to request
that you seek care with another health care provider.
E.
The following fees will be applied for no show
appointments:
v
Office Appointments - $25.00
v
Endoscopy Appointments - $100.00
v
Other Procedure Appointments - $50.00
Please feel free to discuss any concerns you may have
regarding this policy with the general manager: Martin
Virga at 410-494-1846 ext 113.
